Refund Policy

Last Updated: April 15, 2024

This Refund Policy outlines the terms and conditions for refunds for products and services purchased from FutureRisk Insights ("we," "our," or "us") through our website at kyngsnestor.org (the "Site").

Please read this Refund Policy carefully before making a purchase. By purchasing our products or services, you agree to be bound by this Refund Policy.

1. Digital Products and Educational Content

We offer various digital products and educational content related to futures trading risk analysis, including but not limited to reports, guides, e-books, online courses, and webinars.

1.1 Satisfaction Guarantee

We stand behind the quality of our digital products and educational content. If you are not completely satisfied with your purchase, we offer a 14-day money-back guarantee from the date of purchase, subject to the following conditions:

• You have accessed less than 30% of the content (for courses and structured programs)
• You provide specific feedback about why the product did not meet your expectations
• You have made a reasonable attempt to use the product as intended

1.2 Non-Refundable Digital Products

The following digital products are non-refundable due to their nature:

• Individual downloadable reports or guides once they have been downloaded
• Live webinar recordings after they have been accessed
• Any product clearly marked as "non-refundable" at the time of purchase

2. Subscription Services

We offer various subscription services, including premium content access, regular market analysis, and membership programs.

2.1 New Subscriptions

For new subscribers, we offer a 14-day money-back guarantee from the date of your initial subscription purchase. If you are not satisfied with our subscription service within this period, you may request a full refund.

2.2 Subscription Cancellations

You may cancel your subscription at any time. Upon cancellation:

• You will maintain access to the subscription services until the end of your current billing period
• Your subscription will not automatically renew for the next billing period
• No refunds will be provided for the unused portion of your current billing period

2.3 Subscription Refund Exclusions

Refunds for subscription services will not be provided in the following cases:

• After the 14-day money-back guarantee period has expired
• For automatic renewal charges if you failed to cancel your subscription before the renewal date
• For any subscription periods that have already been completed

3. Consulting and Custom Services

We may offer personalized consulting services and custom risk analysis for futures traders.

3.1 Cancellation Before Service Delivery

If you need to cancel consulting or custom services before we have begun work:

• Full refund if cancelled at least 7 days before the scheduled service
• 50% refund if cancelled between 2-7 days before the scheduled service
• No refund if cancelled less than 48 hours before the scheduled service

3.2 Cancellation After Service Begins

Once we have begun work on your consulting or custom service project:

• Refunds will be prorated based on the percentage of work completed
• A minimum administrative fee of 25% of the total project cost will apply
• No refunds will be issued after the project has been completed and delivered

5. Refund Processing

When a refund is approved, we will process it as follows:

• Refunds will be issued using the same payment method used for the original purchase
• Processing time for refunds is typically 5-10 business days, depending on your payment provider
• You will receive an email confirmation when your refund has been processed

6. Exceptions and Special Circumstances

We understand that special circumstances may arise. We reserve the right to make exceptions to this policy at our discretion. If you believe your situation warrants special consideration, please explain the circumstances in your refund request.

6.1 Technical Issues

If you experience technical issues that prevent you from accessing or using our products or services properly, please contact our support team before requesting a refund. We are committed to resolving technical issues and ensuring you can access what you've purchased.

6.2 Fraudulent or Unauthorized Purchases

If you believe you have been charged for a purchase you did not make, please contact us immediately. For unauthorized credit card charges, you may also need to contact your credit card company or bank.

7. Changes to This Refund Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website. We encourage you to review this Refund Policy periodically for any changes. Your continued use of our Site and services after any modifications indicates your acceptance of the updated Refund Policy.